Payment Policy
This page explains how payments work at enerrashop.com. You are buying from FalconX LLC (doing business as Enerra). Charges show on your card or bank statement as ENERRA.
Payment Methods We Accept
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay.
When You Are Charged
- One-time orders: charged in full when you place your order.
- Subscriptions: your first order is charged at checkout. After that, the same card is charged automatically every 30 days for your next shipment, at the subscription price shown at checkout, until you cancel. See our Subscription Policy.
How to Skip or Cancel Before the Next Charge
Log in at Manage Subscription, email Support@enerrashop.com, or call (855) 762-4496 before your next billing date.
Failed Payments
If a payment fails, the order is not shipped. For subscriptions we may try the charge again, and you can update your card in your account at any time.
Currency
Prices are shown in your local currency where available. Your bank may convert the charge and add its own foreign transaction fees.
Taxes
Any sales tax or VAT is calculated and shown at checkout before you pay.
Payment Security
Payments are processed by Shopify Payments and PayPal on PCI DSS compliant systems. We never see or store your full card number.
Order Review
We may hold or cancel an order that looks fraudulent. If we cancel an order, you get a full refund to your original payment method.
Refunds
Approved refunds go back to your original payment method. See our Refund & Return Policy.
Questions
Email: Support@enerrashop.com
Phone: (855) 762-4496
Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time, with limited support on weekends
Address: FalconX LLC (doing business as Enerra), 9768 Sixth St, Rancho Cucamonga, CA 91730, United States