Política de cancelación

Enerra subscriptions ("Subscribe & Save") are sold by FalconX LLC (doing business as Enerra) and managed through our subscription partner, Skio. This policy explains how subscriptions are billed and how to change or cancel them.

How Billing Works

When you choose a subscription, you pay for your first order at checkout. After that, the card you used is charged automatically every 30 days for your next shipment, at the subscription price shown at checkout, until you cancel. Taxes and shipping, if any, are shown at checkout.

Your Next Billing Date

You can see your next billing date and your upcoming order any time at Manage Subscription.

How to Skip, Change or Cancel

Log in at Manage Subscription (also in the menu at the top of our website) to skip a delivery, change your date or quantity, or cancel. You can also email Support@enerrashop.com or call (855) 762-4496 and we will do it for you. To stop the next charge, cancel before your next billing date. There is no cancellation fee and no minimum number of orders.

Refunds on Renewals

Renewal orders that have already been charged and shipped follow our Refund & Return Policy. If you were charged for a renewal you meant to cancel, contact us right away and we will review it.

Failed Payments

If a renewal payment fails, we may try the charge again. You can update your card in your account at any time.

Questions

Email: Support@enerrashop.com
Phone: (855) 762-4496
Hours: Monday to Friday, 9:00 AM to 6:00 PM Pacific Time, with limited support on weekends
Address: FalconX LLC (doing business as Enerra), 9768 Sixth St, Rancho Cucamonga, CA 91730, United States