Shipping policy
Shipping Policy
Thank you for shopping with Enerra. We are committed to delivering high-quality products and a smooth shopping experience. Please review our shipping policy below to understand how and when your order will arrive.
Order Processing Time
All orders are processed within 1–5 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with tracking information (when available).
Shipping Time
Enerra works with global suppliers to bring you the best products at competitive prices. Due to this, shipping times may vary.
Estimated delivery time:
📦 10–30 business days
Please note:
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Delivery times may vary depending on your location, customs processing, and local postal services.
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During peak seasons, promotions, or unforeseen circumstances (such as customs delays or carrier disruptions), shipping may take the full 30 days or slightly longer.
Tracking Information
Tracking details will be provided once your order ships. In some cases, tracking updates may take several days to appear.
If your tracking number is not updating immediately, please allow time for the carrier to register the shipment.
International Shipping
Enerra ships internationally. Customers are responsible for any customs duties, taxes, or fees that may apply once the package reaches the destination country.
Delayed or Lost Orders
If your order has not arrived within 30 days, please contact us at Support@enerrashop.com. We will investigate the issue and work with you to find a solution, including reshipment or refund when applicable.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Enerra is not responsible for orders shipped to incorrectly provided addresses.